Creating and following up on a ticket

If the helpdesk does not get you there, create a ticket: that way we keep everything neatly together and you see right away when we have replied.

1. Go to cognito.rnsdevs.com/tickets and sign in if needed.
2. Click Create a ticket and choose what you are creating it for (bug, idea, account…).
3. Give your ticket a title and a clear message, and answer the quick questions.

Your ticket then shows up under your open tickets, with a status such as Waiting for a reply or Answered by the Cognito team. Inside the ticket you simply chat with us; resolved tickets stay in your archive for 30 days.